Supporting Novice Advocates and Ensuring Safe & Effective Scam Victim Assistance

Authors:
•  Vianey Gonzalez B.Sc(Psych) – Licensed Psychologist, Specialty in Crime Victim Trauma Therapy, Neuropsychologist, Certified Deception Professional, Psychology Advisory Panel & Director of the Society of Citizens Against Relationship Scams Inc.
•  Tim McGuinness, Ph.D. – Anthropologist, Scientist, Director of the Society of Citizens Against Relationship Scams Inc.

ABSTRACT

Supporting novice advocates is critical to strengthening scam victim assistance and ensuring victims receive reliable, compassionate support. Many new advocates bring personal experience and strong motivation, but without proper guidance, they may unintentionally share inaccurate information or reinforce unrealistic expectations. Helping novice advocates focus on reliable resources, trauma awareness, and structured support builds trust and protects victims from further harm. By encouraging education, mentorship, and professional collaboration, the advocacy community becomes stronger, creating safer, more effective pathways for victims to recover and rebuild.

Supporting Novice Advocates and Ensuring Safe, Effective Scam Victim Assistance

Supporting Novice Advocates and Crime Victim Advocacy is an essential service that helps scam victims find stability, information, and emotional support after fraud and betrayal. Many people step into this work with the best intentions, often motivated by their own experiences or a desire to prevent others from being harmed. While passion and commitment are valuable, working with scam victims requires structure, reliable information, and an understanding of trauma.

Novice advocates, especially those new to scam victim assistance, bring energy and community involvement, but they also face challenges. Helping them grow their knowledge and avoid common mistakes protects both victims and the integrity of the support process.

The Importance of Reliable, Supportive Guidance for Novice Advocates

Many individuals who begin advocating for scam victims do so after personal experience with fraud. Their motivation to help others comes from an authentic place. However, working with victims requires more than good intentions. Scam victims are often in vulnerable emotional states, dealing with shock, grief, or confusion. Without proper guidance, novice advocates may inadvertently share inaccurate information, overwhelm victims, or unintentionally add to their distress.

Encouraging novice advocates to focus on reliable information, trauma awareness, and supportive communication helps them build credibility while keeping victims safe. Experienced advocates and professional organizations should welcome those new to this work, offering mentorship, resources, and opportunities to learn. With the right support, novice advocates can become strong contributors to the scam victim recovery community.

Strengthening the Reputation of Victim Support Services

The quality of scam victim assistance shapes how victims and the public view the larger support community. When victims receive accurate, compassionate, and helpful guidance, their trust in legitimate services grows. Novice advocates play an important role in this process. By promoting accurate resources and professional support channels, they help reinforce the reputation of advocacy groups and crime victim services.

It is also important for new advocates to recognize the risks of misinformation. Promising unrealistic outcomes, making emotional statements about revenge, or sharing unverified advice can damage trust and discourage victims from seeking the help they need. Experienced advocates should set the tone by modeling clear, fact-based communication and directing victims toward qualified resources, including law enforcement reporting systems and reputable organizations.

Encouraging Victims to Report Scams the Right Way

A key responsibility for all advocates, regardless of experience level, is encouraging scam victims to report crimes to the appropriate authorities. Some victims, especially those participating in informal online groups, may believe that exposing scammers on social media replaces the need for official reporting. While raising awareness has value, reporting to law enforcement remains essential for tracking scammers, building cases, and protecting others.

New advocates should be encouraged to understand the value of proper reporting and to help victims access the correct channels. This includes knowing how to guide victims to police departments, national fraud reporting systems, and international resources when applicable. When advocates reinforce the importance of formal reporting, they support both individual recovery and broader prevention efforts.

Keeping the Focus on Recovery, Not Frustration

Advocating for scam victims often comes with strong emotions. Many advocates feel anger toward scammers or frustration with the pace of justice. New advocates sometimes channel that frustration into actions that feel productive but offer little real benefit, such as exposing scammer profiles repeatedly or engaging in online confrontations. While these actions can provide a short-term emotional outlet, they often delay recovery and may leave victims feeling stuck or disheartened.

The most effective advocates help victims focus on emotional healing, practical prevention, and building resilience. Novice advocates can be supported by learning how to create spaces where victims process their feelings safely while also receiving structured guidance. This approach reduces emotional exhaustion and builds long-term confidence for both victims and advocates.

Protecting Victims from False Promises and Financial Exploitation

In some cases, individuals step into advocacy roles without realizing the responsibility involved. Scam victims are especially vulnerable to messages offering quick solutions, money recovery services, or promises of revenge. It is essential for new advocates to understand that these promises often set unrealistic expectations or expose victims to further harm.

Experienced advocates and organizations can help by promoting transparency, explaining what is realistically possible, and reinforcing that legitimate victim support services—such as those provided by SCARS—are always free. New advocates should be encouraged to share only trustworthy resources and to avoid making claims they cannot personally support. This protects both their credibility and the well-being of the victims they assist.

Building Confidence and Competence as a Novice Advocate

Becoming an effective scam victim advocate is a process that takes time, learning, and support. Passion is the starting point, but structured education, collaboration with experienced advocates, and access to professional resources turn that passion into meaningful impact. New advocates should be encouraged to ask questions, seek reliable information, and participate in ongoing learning opportunities.

Advocates at every level can support each other by fostering a community of respect, mentorship, and shared knowledge. The more prepared novice advocates feel, the better equipped they are to guide victims, promote prevention, and maintain the trust of the communities they serve. Effective advocacy is not about having all the answers immediately. It is about committing to growth, using accurate resources, and supporting victims with care and professionalism.

Conclusion: Supporting Growth and Upholding Victim Safety

Novice scam victim advocates bring valuable energy, lived experience, and commitment to preventing fraud and supporting survivors. Their success depends on access to accurate information, trauma-informed practices, and professional guidance. Advocacy leaders, experienced professionals, and organizations play an essential role in helping new advocates avoid common missteps, protect victims from further harm, and build long-term credibility in the anti-scam community.

By welcoming new advocates, encouraging education, and reinforcing safe, structured support approaches, the entire advocacy community becomes stronger. Victims benefit from consistent, reliable assistance, while new advocates grow their confidence and ability to contribute effectively. With collaboration and a focus on victim-centered care, both experienced and novice advocates can work together to create safer, more resilient communities for scam victims worldwide.

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Updated 3/15/2025

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A Question of Trust

At the SCARS Institute, we invite you to do your own research on the topics we speak about and publish, Our team investigates the subject being discussed, especially when it comes to understanding the scam victims-survivors experience. You can do Google searches but in many cases, you will have to wade through scientific papers and studies. However, remember that biases and perspectives matter and influence the outcome. Regardless, we encourage you to explore these topics as thoroughly as you can for your own awareness.

Statement About Victim Blaming

Some of our articles discuss various aspects of victims. This is both about better understanding victims (the science of victimology) and their behaviors and psychology. This helps us to educate victims/survivors about why these crimes happened and to not blame themselves, better develop recovery programs, and to help victims avoid scams in the future. At times this may sound like blaming the victim, but it does not blame scam victims, we are simply explaining the hows and whys of the experience victims have.

These articles, about the Psychology of Scams or Victim Psychology – meaning that all humans have psychological or cognitive characteristics in common that can either be exploited or work against us – help us all to understand the unique challenges victims face before, during, and after scams, fraud, or cybercrimes. These sometimes talk about some of the vulnerabilities the scammers exploit. Victims rarely have control of them or are even aware of them, until something like a scam happens and then they can learn how their mind works and how to overcome these mechanisms.

Articles like these help victims and others understand these processes and how to help prevent them from being exploited again or to help them recover more easily by understanding their post-scam behaviors. Learn more about the Psychology of Scams at www.ScamPsychology.org

Psychology Disclaimer:

All articles about psychology and the human brain on this website are for information & education only

The information provided in this and other SCARS articles are intended for educational and self-help purposes only and should not be construed as a substitute for professional therapy or counseling.

Note about Mindfulness: Mindfulness practices have the potential to create psychological distress for some individuals. Please consult a mental health professional or experienced meditation instructor for guidance should you encounter difficulties.

While any self-help techniques outlined herein may be beneficial for scam victims seeking to recover from their experience and move towards recovery, it is important to consult with a qualified mental health professional before initiating any course of action. Each individual’s experience and needs are unique, and what works for one person may not be suitable for another.

Additionally, any approach may not be appropriate for individuals with certain pre-existing mental health conditions or trauma histories. It is advisable to seek guidance from a licensed therapist or counselor who can provide personalized support, guidance, and treatment tailored to your specific needs.

If you are experiencing significant distress or emotional difficulties related to a scam or other traumatic event, please consult your doctor or mental health provider for appropriate care and support.

Also read our SCARS Institute Statement about Professional Care for Scam Victims – click here

If you are in crisis, feeling desperate, or in despair please call 988 or your local crisis hotline.

PLEASE NOTE: Psychology Clarification

The following specific modalities within the practice of psychology are restricted to psychologists appropriately trained in the use of such modalities:

  • Diagnosis: The diagnosis of mental, emotional, or brain disorders and related behaviors.
  • Psychoanalysis: Psychoanalysis is a type of therapy that focuses on helping individuals to understand and resolve unconscious conflicts.
  • Hypnosis: Hypnosis is a state of trance in which individuals are more susceptible to suggestion. It can be used to treat a variety of conditions, including anxiety, depression, and pain.
  • Biofeedback: Biofeedback is a type of therapy that teaches individuals to control their bodily functions, such as heart rate and blood pressure. It can be used to treat a variety of conditions, including stress, anxiety, and pain.
  • Behavioral analysis: Behavioral analysis is a type of therapy that focuses on changing individuals’ behaviors. It is often used to treat conditions such as autism and ADHD.
    Neuropsychology: Neuropsychology is a type of psychology that focuses on the relationship between the brain and behavior. It is often used to assess and treat cognitive impairments caused by brain injuries or diseases.

SCARS and the members of the SCARS Team do not engage in any of the above modalities in relationship to scam victims. SCARS is not a mental healthcare provider and recognizes the importance of professionalism and separation between its work and that of the licensed practice of psychology.

SCARS is an educational provider of generalized self-help information that individuals can use for their own benefit to achieve their own goals related to emotional trauma. SCARS recommends that all scam victims see professional counselors or therapists to help them determine the suitability of any specific information or practices that may help them.

SCARS cannot diagnose or treat any individuals, nor can it state the effectiveness of any educational information that it may provide, regardless of its experience in interacting with traumatized scam victims over time. All information that SCARS provides is purely for general educational purposes to help scam victims become aware of and better understand the topics and to be able to dialog with their counselors or therapists.

It is important that all readers understand these distinctions and that they apply the information that SCARS may publish at their own risk, and should do so only after consulting a licensed psychologist or mental healthcare provider.

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The opinions of the author are not necessarily those of the Society of Citizens Against Relationship Scams Inc. The author is solely responsible for the content of their work. SCARS is protected under the Communications Decency Act (CDA) section 230 from liability.

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